The AI-Prowler Service Desk App puts your tickets, bookings and approvals on any phone — and gives your customers their own website to book, get quotes, shop and pay, file tickets and ask your AI assistant. Add an AI agent and it sorts, replies, books and follows up for you, inside the rules you set.
Included with AI-Prowler Personal and Business subscriptions — no app store, no install.
Service Desk PWA
Everything you need to answer customers, book work and keep your team on track — built for a phone screen.
Your Customer Website
Your Service Desk comes with a customer-facing website on your own secure link. Customers don't need an account — they confirm with a code by email or text, then follow everything on their own status page.
AI Agents
The Service Desk agent sorts new tickets, drafts first replies at any hour, follows up when a customer is waiting and suggests fixes from tickets you've solved before. The Booking agent checks each request, offers open times, confirms bookings, and offers a new time when the weather turns bad.
From your support page, email or a text — any time of day.
The agent tags it, sets the type and puts it in the right queue.
A first reply is drafted — sent on its own, or waiting for your OK.
Open times are offered and the visit is confirmed within your limits.
If a customer is left waiting, the agent nudges the team or the customer.
It learns from how you close tickets, so the next reply is better.
The step doesn't run. You handle it yourself.
The agent prepares it and waits for you to approve, edit or reject.
The agent does it on its own, inside the limits you set.
See what it would do without it touching anything. Rate each result and switch on when you're ready.
The agent always says it's a virtual assistant, never takes payments, and anything its rules refuse lands in your approval list with the reason. AI agents run on your own Claude (Anthropic) or Grok (xAI) API key — usage is billed by that AI company, and the agents stop when your monthly budget is reached. Without a key, the Service Desk works just as well by hand.
Daily Workflow
My tickets shows what's yours, with overdue requests at the top.
Approve the day's bookings and the agent's suggestions with one tap each.
Answer customers from your phone. They see it on their status page.
Turn work-ready tickets into jobs for your crew in the Contractor Jobs app.
Mark it fixed. The customer confirms, and the ticket closes.
Glance at Reports to see what came in and what's still open.
The Service Desk App is included with every AI-Prowler Personal and Business subscription. Open it in any phone browser — nothing to install. Your customers just need the link to your support page.